Wear and Tear Guide
This guide assists in determining if issues found after a hire are damage or fair wear and tear.
| Area | Included as Fair Wear and Tear | Excluded as Fair Wear and Tear |
| Dents | A single dent less than 5 mm in diameter and no paint damage | Multiple dents within a specific local area regardless of size. any damage affecting or penetrating the paintwork. |
| Stone chips | Isolated stone chips to any external surface up to 2 mm in diameter | More than 5 stone chips to an isolated area |
| Scratches | Not more than 20 mm in length and not more than 1 mm wide, with no paint surface penetration andcan be polished out. | Any scratch where the metal, plastic or undercoat is exposed |
| Wheels, wheel trims, tyres | Light scratches and scuffing up to 20 mm in length. Mechanical related issues, e.g. wheel bearings | Damage to tyre tread or sidewall so that the tyre is unroadworthy Replacement tyres that differ from those originally supplied |
| Windows | Any scratches, chipping, cracks, holes or other damage. | |
| Upholstery & floors | light marks that can be removed by vacuum or general cleaning light scuffing or smears or regular day to day debris that is removable by general cleaning | Any permanent damage caused by harsh or corrosive materials. Tears, cuts, scratches, holes or burns. Any damage to the structure, shape or positioning of a seat or cushion. Hair from pets. Excessive soil, mud or sand (other than from regular day to day use) Evidence of smoking in the caravan Odours or foreign matter (eg: from cooking or others courses) Stains or marks that cannot be removed by general cleaning or require steam cleaning |
| Inclusions, Accessories and equipment | Minor cosmetic damage that does not in any way affect the functionality of the item | Any loss or damage to keys. Damage caused by incorrect fitting or operation of accessories . Removal or damage to any item supplied with the caravan. |
| Exterior lights | Any damage including chips, holes, scratches and cracks. | |
| Tables and benchtops | Dents less than 2 mm in diameter Scratches less than 20 mm in length and can be buffed out. | Any damage that has cracked the surface. |
| Bumpers | Light scuffing or scratches where there is no paint penetration and are no more than 20 mm in diameter | Any broken paint, plastic, metal or other surface. Multiple scratches of any size. Any damage to a textured bumper or rear panel. |
